And so it begins…

There’s a critcal update for Windows 7, this, even before it was released.

From Rixstep:

“Do not install this critical update until you have (successfully) installed Windows 7. The code in the update may corrupt earlier Windows systems, destroying your own data and making it impossible to upgrade to the fabulous Windows 7.”

You know, leaving aside the seriousness of this bug, and the fact that it shows, yet again, that Windows is the swiss cheese of operating systems, doesn’t it strike you odd that Microsoft is asking it’s users not to install this update unless they’ve first installed Windows 7. This could corrupt their system.

WHY DOESN’T WINDOWS AUTOMATICALLY SENSE WHICH OS YOU’RE RUNNING AND ONLY PRESENT THE OPTIONS FOR THAT OS?

You know, like Mac OS always has done?

It’s no wonder some Windows installs go bad – the OS doesn’t even help the user make the right choices.

MobileMe – it could be worse…

MobileMe DOA?

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I’ve written before about the problems I’ve had with MobileMe, and that it doesn’t seem as rock-solid as we’d like.

I’ve had problems with data syncing, needing to re-set sync data on 2 occasions, and one problem needing to reinstall a combo updater.

Many pundits have written that maybe this is proof-positive that ‘the cloud’ is not and indeed cannot, live up to its promise – a totally reliable, always backed-up, always available media-rich experience.

I’ve decided to give MobileMe the benefit of the doubt and use it ‘carefully’ and with a constant overseeing to make sure that all is well.

I’ve commented in a recent post, that with all the problems Apple had and continues to have with their cloud, maybe we are seeing the limits of their competence and maybe after all, Microsoft with all their expertise, can do it better.

I’m glad to be proved wrong.

Microsoft just doesn’t care…

It’s hard to know where to begin with this. Microsoft bought a company called Danger in early 2008, and basically took a perfectly functioning online service for T-Mobile’s Sidekick users and whilst performing an upgrade, totally screwed it up in the worst way possible.

They actually lost their data. Forever. Gone. No backup.

What’s Microsoft current market cap? $230 Billion?

How is it possible that this could happen?

And more importantly, why do people constantly continue to deal with this loose collection of morons that dare to call themselves a company?

In all my criticisms of MobileMe, I have never lost even one ACSII characters worth of data. It’s been a pain to reset sync, and I’ve invented at least 4 new swearwords when I was troubleshooting Apple’s cloud, but Apple have made sure that I never actually lost anything.

Well done Microsoft for allowing confidence in the cloud to be dented even further than it was. Morons.

Forward delete is an oxymoron…

Mac 101: Forward delete on a Mac laptop

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As part of my job, I come across dozens of Windows users every day. They have used Windows all their life and have little or know knowledge of the Mac.

These are, to coin a few phrases, the other 95%, the drones, the job security for hundred’s and thousands of IT Managers up and down the USofA.

Occasionally this ‘majority’ have to sit down and use a Mac for a period of time and it’s here where their ‘muscle memory’ of using the upside-down and back-to-front version of the Mac (i.e. Windows), comes into the realm of the way it was done first, and done correctly – the Mac.

One way in which this surfaces is the forward-delete key. This was first brought to my attention when a bemused PC user, typing a document, said, “where’s the delete key on this keyboard?’

My first reaction was that they couldn’t be blamed for not knowing. There’s nowhere on a mac keyboard that says ‘delete’. It’s the key with the left facing arrow, as a Mac user, I just know this through years of use.

However the PC-user, upon testing this said, “No, that’s the backspace key.”

“No it isn’t”, I remarked, “the backspace key on a Mac is the left arrow key, along with the up, down and right keys”.

Not understanding what ‘backspace’ meant, I then learned about ‘forward-delete’ from this PC-user. It’s always been on a Mac keyboard, but I’ve never used it, because it doesn’t make any sense to me. And neither does ‘backspace’.

To me, the word ‘backspace’ does not mean a destructive action. Backspace means, ‘to move back a space’, i.e. the left arrow key.

‘Delete’ means to delete something you have just done. i.e. You type a word, it is wrong, and you, going backwards using the delete key, delete that word. Where does the term, ‘forward’ make any sense in this?

You don’t place your insertion point at the beginning of the word and then when you press the delete key, expect it to move forward along the word, deleting it.

That’s counter-intuitive isn’t it?

I suppose this all comes down to what you’re used to, but ‘forward-delete’ to me doesn’t make any sense to me as a concept.

However as the ‘majority’ use it, I must be wrong, right?

90% of the crowd look up and sigh…

…and the other 10% have another chuckle at the expense of the deluded majority.

Offensive line not the only thing broken at Oklahoma game

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Netcasts you love, from people you trust?

I’ve been irked of late with ‘This Week in Tech’ (TWIT), hosted by Leo Laporte.

One or 2 podcasts in the past have stretched my patience in terms of his attitude towards Apple.

On a recent ‘MacBreak Weekly’, we had a mixture of guests and one who was a self confessed ‘Mac-hater’. (All for impartiality of course).

The Mac users on the show spent some of their time, defending their platform of choice, whilst the hater piled on the sarcasm – not what I want from a Mac-centered podcast.

Maybe that’s why Scott Bourne has not been a contributor recently, he has on occasion been audibly frustrated with Leo’s obvious bias towards Windows.

Now, I know that Leo has to remain impartial, and sometimes my Mac-bias buffets up to that and some comments I can take the wrong way.

That’s why I continue listening.

However episode 210 of TWIT, I’ve just listened to has really pissed me off.

The 1st article was about Snow Leopard. Leo’s general attitude is that it contains nothing of merit, and people shouldn’t bother.

He accused Apple of a marketing ploy, selling to their users ‘a service pack’ that should have been free.

He generalised over the ‘features’, comparing it to WindowsMe.

Just before I listened to this podcast I read the incredibly detailed Ars review on Snow Leopard. I highly recommend it, even if you don’t understand some of it, please slog through every page.

After digesting it all, you’ll then begin to understand the anger I feel. Snow Leopard is not an ’service pack’ and it’s certainly worth the asking price.

I don’t think Leo had any right to say the things he said about Snow Leopard, without doing some research first, and it’s this aspect that shows what a radio-hack he is.

No research, misleading commentary, seemingly biased is not what I want to listen to anymore.

His parting comments were that he would get a roasting from the Mac-fanboys on MacBreak Weekly that week.

So, like a good little fanboy, I’ve sent TWIT an email, simply stating the following:

Can you please visit, read and digest the Ars review on Snow Leopard, before you complete the MacBreakWeekly podcast.

You’ll then begin to realise how badly researched you comments were on episode 210 of TWIT. I’ll then expect a retraction of your comments on MBW and the following TWIT.

Yours, a Macfanboy.

I’m not holding my breath, and being a Macfanboy, my opinion isn’t worth shit anyway.

At least I read an article from an expert though, before I made any comment on Snow Leopard, which is more than ‘The people we can trust”.

Microsoft’s retail stab in the dark…

Upon thinking about Microsoft entry into the retail space, a few thoughts occur.

Microsoft have a really deep seated envy of everything that Apple does. Now, they’ve always had this from the very first meeting about Windows 1.0, and in the past they could get away with it.

After all, despite all Apple’s efforts, they were not a mainstream company. Microsoft and their partners dominated and no-one outside Apple’s niche had ever heard of them.

All the great unwashed saw was ever greater ‘innovation’ coming from Redmond. They did not know that this innovation was a photocopied, me-too agenda based upon what Apple did.

This approach works fine, as long as Apple remains a niche.

Can you really say that Apple Inc. is at this current moment ‘a niche player’?

Group together everything that Apple does, the Mac, iPod, iPhone etc, and their approaching 10% market share (and even greater mind-share), I think not.

Why does this make a difference? Well, Microsoft can keep up the pretense of being an ‘innovator’ as long as no-one (or at least the majority) knows that Apple exists.

This is all the more difficult, and one very good reason this is getting harder, is because of those pesky Apple Retail Stores.

People used to listen to their ‘geeky friend’ on what computer to purchase, which was usually, if not always Windows.

That’s not the case now, they see an Apple Store, go in, and more often than not, purchase. I don’t know what their footfall conversion rate is (the % of customer who enter a store and either do or do not purchase something), but according to Apple 50% of those purchases are to Windows users.

So what is Microsoft to do? Well there’s only one thing to do, fight fire with fire.

But Microsoft has a problem, and it’s a problem that cannot be got around. The PC model is proprietary OS on open hardware. Apple’s model is open OS (sort, parts of etc), on proprietary hardware.

Now I don’t care what people say, Apple’s model gives us more reliable computers, Microsoft’s model gives problems – lot of them, with more chances to go wrong.

Apple’s model is naturally fits the retail environment. People enter Apple Stores for an experience. Yes, they take their computers in to be fixed, and Apple manages that quite well, as their model keeps those fixes down to an acceptable level.

Microsoft? Their model invites problems, how the hell are they going to manage all those PC users with viruses, spam, malware and faulty hardware because their ‘geeky friend’ made their computer?

This should be interesting to watch…

Initial thoughts on the Microsoft retort…

In thinking about what my views are on Microsoft’s $300 million ad campaign, I’ve a few points that will hopefully give some structure to my thoughts over the next few posts:

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Firstly, why bother?

Apple has (at best) 5-7% worldwide market share. Microsoft and the PC brigade account for just about everything else. At the very, very best, if Apple continue with the proprietary hardware and (sort of) open OS model, they can hope for 10% tops, and I’m being optimistic.

Are Microsoft that desperate for total domination that they can’t stand a competitor to have a tenth of their market share? What difference will it make to there day to day business & profitability? Absolutely none.

So why? The only reason I can see is that this is not business – it’s personal.

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Secondly, why did they change direction completely after 2 ads?

I work in advertising, I’ve been present and had decision making input when agencies pitch for work. I can say that if the usual rules apply (and I don’t see any reason why they shouldn’t here), what we are seeing is ‘pitch 2′. 

When pitching it’s usual that three ideas are presented. The first idea is what the agency wants, the second is what the customer wants and the third is a combination of the first two. The agencies pitch will push for their choice, and it will be the one that has had the most work put into it.

The Seinfeld ads were the agencies choice, the ‘I’m a PC’ ads are what Microsoft wanted. The 3rd pitch we will never likely see (unless Microsoft pull the ads again!)

The Seinfeld ads are typical high-brow, high-concept crap that agencies love because it’ll get them mentioned in Creative Review and maybe win an award, whilst having f**k-all use for the customer.

The ‘I’m a PC’ ads are the one created grudgingly by the agency in case they couldn’t convince them to go with their choice.

The 3rd set of ads are never meant to be chosen, because the agency can use them to agree with the customer that it is something they don’t want, this makes it easier to convince the customer that they need to agree again with the agency and go with their choice.

The brief from Microsoft will be along these lines:

“See those Apple ads? They piss us off. They’re taking the piss out of us every single frickin’ time! That PC guy? That Bill Gates that is! They’re telling lies! – none of this crap is true! Well maybe some of it is, but we want revenge! We want you to create ads that answer those ads and blow them out of the water!”

And so they agency create 3 concepts, one for them, one for the client and another they can throw away. They did well to convince Microsoft of the Seinfeld ads – they deserve an award for just that!

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Thirdly, what the hell are the Seinfeld ads all about?

Their seems little point now in explaining because a) they’re cancelled, and b) the agency probably doesn’t have any clear idea either, but I will attempt a breakdown.

But not yet – I need to watch them just a few more times… Lucky me…

Reaction to Microsoft’s answer to ‘GetaMac’

I’ve not published for a while as I have been knee-deep in the negotiations to convert my company’s website from a standard informational website in to a fully-fledged ecommerce site.

So I’ve let pass the current effort by Microsoft to counter the resurgence of the Mac with their own set of advertising, costing $300 million no less.

Being very busy, I don’t have the time to look into the metaphorical reasoning behind the Seinfield ads, but I assure you I will sooner or later.

I’m a marketing guy and I deal with peddling bullshit to consumers on a daily basis, and at first glance these ads seem amateurish at best.

In addition, I’m too late – they’ve been pulled already.

Microsoft have continued the assault on Apple with the ‘I’m a PC’ ads. Again however, the ads seem poorly thought out and clumsy in their execution.

But I’m not going to go into detail, but one thing I’ve noticed is the reception that any advertising effort by Redmond seems to generate in the media. It seems that the press is resoundingly negative in their judgement.

Why is this? Surely something can be said of these adverts that would give Microsoft some hope? Even myself at my most impartial, could, if pushed, muster some sort of positive morsel.

It seems to me that the tables have been turned.

Back in the 80’s & 90’s, the main motivating factor, the thing, above all that would sway someone’s opinion on whether to choose an IBM PC or a Macintosh, was their friendly (or not so friendly) neighbourhood geek.

The spotty nerd at work, the weirdo that fixed the computers, the clumsy nobby-no-mates that bored you senseless with talk of RAM, memory, DOS & hard disks.

And his recommendation was (you guessed it), the DOS (and Windows) PC. He scoffed at the Mac, calling it a toy, lacking in software, no powerful and something that nobody used.

And his recommendation stuck. For years. And years. We’ve been at the brunt-end of that decision ever since. The entire IT industry is geared towards pushing us to Windows and the PC.

Fast forward to the last few years. After years of crashes, viruses, trojans, malware and ever cheap computers, that seem to last little more than 18 months, the consumer who relied of their geeky friends recommendation just doesn’t believe them anymore.

So who do they believe? Well who’s left?

Their not going to listen to a Mac user either, because we get lumped together with those geeky weirdoes.

The only thing left is the media. They are listening to the media, the ad-men, all those artists who use Macs in all the creative departments up and down the land, all those PR agencies and marketing people who use predominantly the Mac.

The Mac’s time has come – for years the IT geeks recommended the PC to anybody who would listen, well those days are gone. Now that the consumer’s ear is turning towards the media, we will recommend nothing but the Mac.

Poetic justice for all the years of misery they’ve put us all through.